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Game News posted by Aldo
Thursday, January 14th 2021
I have revived the in-game ticket system purely as a bug report system for devs. This lets you submit bug report/gameplay issue/development-related tickets directly to the volunteer dev team.

Community > Ticket Help!

As most of you know, volunteer devs dont have access to the HCS ticket system. Repurposing the existing, old system to be a way for you to contact the volunteer dev team directly with bugs lets us use a pretty functional and organized system to track and deal with issues.

Only use this to contact the dev team directly with bug reports. Stuff that you would normally send to staff/hcs for account, questions, or other misc issues must still go through the HCS ticket system.

If you go to ticket help now, you'll see 2 options (to help make the above clearer):





Clicking the Report a bug button will take you here:



It looks pretty similar to the old system. The only changes are:

- There's only one category: Dev Bug. Again, this system is exclusively for dev bug reports intended for volunteer devs. Anything you would want to send to staff/VH/HCS MUST go through the HCS ticket system as normal.

- The additional details field is a place for you to add relevant details like OS, Browser, version, resolution, or anything else more technical and specific. These are appended to the bottom of your ticket content when the ticket is created. It auto-detects your browser/version (if you're using Firefox/Chrome/Edge/Safari), but if it's incorrect please change or remove it.

Joseph
"Great! I can finally stop spamming the help forum with bug reports."
FatTony
" Aldo, this is a fantastic change/update and is something we have needed for a long time now, in order to report Bugs on a consistent basis to the Dev team."
FatTony
"This is a much better system than using PMs or the Forum to report Bugs. Nice work! "
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