I have revived the in-game ticket system purely as a bug report system for devs. This lets you submit bug report/gameplay issue/development-related tickets directly to the volunteer dev team.

Community > Ticket Help!

As most of you know, volunteer devs dont have access to the HCS ticket system. Repurposing the existing, old system to be a way for you to contact the volunteer dev team directly with bugs lets us use a pretty functional and organized system to track and deal with issues.

Only use this to contact the dev team directly with bug reports. Stuff that you would normally send to staff/hcs for account, questions, or other misc issues must still go through the HCS ticket system.

If you go to ticket help now, you'll see 2 options (to help make the above clearer):





Clicking the Report a bug button will take you here:



It looks pretty similar to the old system. The only changes are:

- There's only one category: Dev Bug. Again, this system is exclusively for dev bug reports intended for volunteer devs. Anything you would want to send to staff/VH/HCS MUST go through the HCS ticket system as normal.

- The additional details field is a place for you to add relevant details like OS, Browser, version, resolution, or anything else more technical and specific. These are appended to the bottom of your ticket content when the ticket is created. It auto-detects your browser/version (if you're using Firefox/Chrome/Edge/Safari), but if it's incorrect please change or remove it.

So we had to rollback the game to a ~3:46 AM game time backup due to a bug. This means we lost roughly 9 hours of progress.

(The error was not related to the latest shadow dojo/wl fix game update, just so we're clear)

As a sort of "We're sorry you lost some progress", we'll be doing double XP this upcoming weekend - Saturday and Sunday (9th and 10th) game time. You'll see the timer on the front page soon.

Other than that, hope you like the time travel back! If you did anything spectacular during those 9 hours... i hope you can do it again

If you notice any other issues, reach out to a member of the dev team.

Enjoy the Shadow Dojo in Xen's Dojo btw!

~Aldo

The 25th door of the advent is unlocked! Get your prize. I hope you've enjoyed this month's advent, especially some of the cool and/or useful items we've had in the last couple of weeks.

I unlocked the raid the other day but as some people noted, for the first few hours the ticket rewards weren't up but they should be up now.

I previously said the raid would run till January 4th but since I was out of commission (tldr for those not in the know - I was sick and hospitalized over the last 2+ weeks). I'll extend it till January 8th, Friday, 11:59 PM server time (so right before end of day friday i'll take it out).

The other christmas event stuff - up to the other devs to leave on or cut as normal.

Speaking of my downtime, this does affect my timeline for things that I talked about recently based on the votes. Needless to say, combat sim, next raid, some of the much requested wl bug fixes will come soon but probably slower as I'm recovering/resting and also I'll be moving back home for a few months so need to figure out my dev setup again. But yeah I will have more downtime while resting so I'll be around no worries.

Happy holidays and hope you all get to spend the next week with your loved ones and enjoy doing what you do!

~Aldo

It is that time of the year when you get free stuff.

The Advent Calendar will soon be up with lots of goodies, many old and some new, to be enjoyed by one and all!

The Winter event raid will release December 21st, Monday and will run for 2 weeks (till January 4th, 2021).

Assumably the holiday jobs will start around the same time but I'll leave that to Bongo's discretion.

As has been the case with the last few Decembers ever since the winter raid was created, there will be nothing else interesting happening this month.

Nothing at all. You will just get free stuff as usual. No credit sinks.

Nothing... at all.. ...or????